What
A written document relating to technology development that is consistent with the organization's overall mission and with strategic plans.
The plan identifies ways that an organization can improve the delivery of its services, programs, and operations with technology. It also addresses external and internal connectivity/communication.
"Technology" includes hardware, software, staff training, and other equipment such as phone, faxes, multimedia, and other specialized equipment.
A technology plan covers a timeline of 3-5 years, with short-term goals for the 18 months, subject to revisions.
The technology plan includes a detailed budget, funding sources, and staff development/training strategies.