Overview of Technology Issues * The need for an adequate budget to implement technology plan or funding strategy to secure needed funding. * On average, staff spends between 40-60 minutes per day waiting for computers to reboot, trouble-shooting glirhces, and recovering lost information from crashes. * The need for a formal staff development plan and training in office software programs, network administration, and Web development. * The neex to formalize a staff position with responsibility for the organization's technology, including the Web site. * The need to upgrade the local area network to acommodate high-speed Internet access from every desktop and communication between the main and two remote box offices. * The need to integrate via Arts/Boston's Web site the delivery of services such as its ticket catalogue, online transactions, and audience interaction. * The need for a fully integrated and automated database/information system for ticket fulfillment, customer contact information, and financial information. * The need for a coherent and ongoing upgrade strategy versus adding donated, obsolete hardware on a random basis. * The need for a mechanism to prevent data loss and virus protection.

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