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Arts/Boston provides comprehensive performing arts audience development and marketing services in the Greater Boston area.
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Arts/Boston:
In the early 1990's, Arts/Boston installed state-of-the-art technology and upgraded its information systems. Like many nonprofit organizations, Arts/Boston considered its technology issues solved. If a computer died, Arts/Boston encouraged in-kind donations from local businesses of machines that were only slightly less obsolete than the computers being replaced. While newer, faster, and better options appeared, changes to Arts/Boston's information systems and computer equipment were introduced randomly creating what one staff member described as "a cumbersome patchwork quilt of computers." Arts/Boston created its organizational technology plan as a participant in NYFA's "Knowledge in Technology" (KIT) program between September, 1999 - March, 2000. As the first step, Arts/Boston assembled a technology team consisting of staff and board members. They begain the process with with an assessment using tools provided through the KIT Program. The results of the assessment allowed the technology team to pinpoint some significant weaknesses as well as triage issues.
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A case study of this technology planning process written by Beth Kanter and commissioned by the National Endowment for the Arts and appears on the "Lessons Learned Toolsite Case Studies" at (http://www.arts.gov/pub/lessons/Casestudies/Kanter.html)