Professional Development/Training

TechSoup: Integrating Technology Training Into The Organizational Culture by Mary Duffy

Suggestions to Enrich Any Training Plan by Carter McNamara, The Management Assistance Program for Nonprofits

Secrets of Success: Making Technology Professional Development Work by Jamie McKenzie

The Encyclopedia of Educational Technology, Bob Hoffman General Editor. Includes a section on cognitive approaches/theory.

Adult Technology Learning by Jamie McKenzie for the K-12 perspective. Also, check out "Motivating Adult Learners" from about.com. Making the Net work has a collection of training games.

SmarterOrg is the best jumping off point to explore e-learning with a nonprofit viewpoint. To get the corporate perspective, go over to ASTD/Learning Circuits and explore the E-Learning Map. To get the K-12/University view, visit Converge Magazine. TechSoup also a great resource list of e-learning providers.

How To Help Someone Use A Computer by Phil Agre is an excellent guide for providing "shoulder-to-shoulder" support.