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TRP What does it mean? TRP stands for "The Technology Reponsible Person" a phrase coined by Npower in its excellent article "The IT Staffing Puzzle." The TRP is the person who can take responsibility for the organization's technology infrastructure. With a smaller organization, it will probably be a percentage of an existing staff person's job. It is important to include these responsibilities in the job description as well as provide training for this person to handle common technical support issues. In addition to the TRP, you may also need a technology specialist consultant who can troubleshoot more complex problems. What does a TRP do? Well, it depends on your specific technology goals. But here are a few examples:
Source: NPower, The IT Staffing Puzzle (PDF) Why is it important? As a small to midsize nonprofit arts organization, you will probably not be able to justify hiring a full-time technology staff person. You will, however, need to think about who is going to be responsible for implementing your technology plan. You will most likely get by with combination of a percentage of staff time, outside consultants, and technology volunteers. Above all, formally acknowledge that effective use of technology requires staff support and do not to leave it undefined. Resources Npower: Solving the IT Staffing Puzzle (PDF) Npower:
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to Work Successfully with Technology Volunteers OneNorthWest: Working with a Web Consultant TechSoup: Do you need staff, volunteer, or consultant? TechSoup: How can we support a small office? TechSoup: What does a system administrator do? LincProject: Guide To Troubleshooting Skills Reflections Do you have a TRP in your organization? Who is in charge of day-to-day technology management in your organization? How could day-to-day technology management be more effective? Is the amount of time dedicated to tech support tasks in your organization adequate to serve your organization's current technology needs? If not, what additional staff, consultant, or volunteer time is needed? What resources in your community or on the Web will be useful in your quest of planning for the right mix of staffing, volunteers, and consultants?
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